Lodge are constantly adding new ranges to their portofolio and aim to give you new ideas and inspire you; our latest products are exciting and giving you ideas for your investment property, at the best value money can buy.

How do I place an order?

Once you have selected your furniture pack/s by clicking the ‘ADD to BASKET’ icon, you can view your selection by clicking on ‘VIEW BASKET’ or go directly to the checkout section by clicking on ‘GO TO CHECKOUT’.

If you have any special instructions or important information about access to your property, please advise us accordingly. We may also ask you to confirm that you have sufficient access and space for the items you want to purchase.

You will then be asked to choose your preferred payment method – credit or debit card. Once your order is complete we will confirm the information you have given us. At this stage you will have the chance to make any changes to your selected furniture, delivery address and payment details.

An email confirmation of your order, will be sent to you confirming your Lodge order number and your delivery details with all the contact numbers you need. A further email will be sent within 48 hours of order placement confirming an estimated delivery time.

Can I make changes to my order?
If you want to make any changes to your order, contact the Lodge customer care during opening hours, on 0845 257 0254 or email customercare@lodge.co.uk

We can only accept cancellations if submitted in writing, or in person, within three working days from the order date and providing that the order has not been put in progress by the supplier. In exceptional circumstances we may allow cancellations after three working days and in these circumstances we will retain a percentage of the order value.

Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.

Do you have a catalogue?
We are in the process of producing a comprehensive product brochure and would be happy to send you one as soon as it becomes available – please register now by creating your own account with Lodge and be one of the first to receive one.

Can you tell me the availability of a specific item?
As our service is predominantly to the buy to let sector, Lodge has specifically choosen products that are readily available, due to the time critical nature of the buy to let market. We have a policy were we will only publish products that have realistic delivery time parameters to ensure we exceed our customers expectations. However, items not in stock will take a little longer to be delivered, but as our promise to our customers is to exceed expectations, we will do our utmost to meet the specified delivery times. Please be aware that stock levels change daily and if, forwhatever reason or any unforeseen circumstance arises that results in low stock we will keep you informed and aware of any changes that may occur from the time you originally placed your order. Lodge cannot be held responsible for delays beyond our control.

Where is my order?
If you wish to check the delivery of your order, please contact customer care on 0845 257 0254,
9am – 4.30pm Monday to Friday, or email customercare@lodge.co.uk , who we will advise you on its progress.

What if my order is late?
You will be given an estimated delivery time. If it changes, we will let you know straight away. While ‘Lodge’ cannot be held liable for any delays which are beyond our control, we will make every effort to keep you informed. If you have any delivery problems, please e-mail customercare@lodge.co.uk or call 0845 257 0254 between 9am – 4.30pm Monday to Friday.

The real voyage of discovery consists not in seeking new landscapes, but in having new eyes.