We offer a “FREE” home delivery service on all furniture packages to UK Mainland addresses.

There may be additional charges for some products and/or UK destinations but this will be advised when your order is confirmed. Lodge can currently only accept orders through our website for delivery to UK mainland addresses.

The delivery times shown on this site are based on average delivery times for individual products and as such are estimated. All delivery lead times are given to the best of our knowledge at the time of ordering. We will do our utmost to ensure goods are delivered within the stated date, however, we cannot accept responsibility due to circumstances beyond our control.

As soon as your order has been processed you will receive an email confirming your order details and an email confirming your delivery information. Prior to delivery our distribution centre will telephone you to arrange a mutually convenient delivery date with an approximate time of delivery. Specific delivery times and days cannot be agreed at anytime in the order process. For security purposes we require a signature on delivery. If you are unable to sign for your goods in person, we would ask that you arrange for a responsible adult to be present on your behalf. We cannot arrange delivery unless any outstanding balance of payment is paid prior to delivery or finance has been previously agreed.

In order to maintain competitive rates, we operate a standard ONE man delivery service. This means that for bulky, or heavy furniture, the recipient will need to organise some form of assistance at the point of delivery. It is the customers duty to advise us of any obstacle, stairs or steps which may affect delivery as due to health and safety we do not allow our drivers to deliver items single-handedly up flights of stairs and items will be delivered to safest point to the door. However, if assistance is provided by the recipient our friendly drivers will often help to move items up flights of stairs or steps but the customer assumes full liability for this. A re-delivery charge will apply if we arrive at a destination with stairs or steps or awkward access and the recipient either refuses delivery or has not made arrangements to assist the driver. (A pre bookable TWO man delivery services can be requested, charges confirmed upon request.) It is illegal for our drivers to stop on a red route so the customer must ensure that we are advised of suitable alternative arrangements.

Delivery Services:

Essential checks before ordering:
It is your responsibility to ensure that the Upholstery and Furniture Products you have ordered will fit into your home and that there is sufficient access for our delivery lorry to reach the delivery address.

Essential checks on delivery:
An adult must be available at the address to carefully check the unwrapped product, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects immediately upon delivery to Customer Services. For Self-Assembly Products, you are only required to sign for the packaged goods received.

Access to the home:
Our standard delivery service operates a door to door delivery service which means that items are delivered to the threshold of a property. Our friendly drivers will often assist by taking items beyond the threshold but please note that they are not insured if any damage is caused and therefore we can accept no liability. If customers do not wish our drivers to assist in taking items beyond the threshold , please state this when booking the delivery. The delivery crew will not attempt delivery if there are health and safety issues or where damage to your property may occur nor will they remove doors and windows. If no one is available to accept delivery, we will charge you up to £75.00 per additional or attempted delivery. Where the item/s ordered will not fit into your home, in addition to any cancellation fee incurred, we will charge you a non-refundable removal fee of £50.00 per single item and £75.00 total for more than one item.

Delivery charges for furniture packages:
Lodge offer a free delivery services for all furniture package deliveries within Mainland UK. If you require delivery outside Mainland UK, please contact customercare@lodge.co.uk or Dial +44 845 257 0254.

Delivery charges for single furniture items:
Delivery charges apply for single furniture items and purchases up to £500.00: There is a minimum delivery charge from £25.00 + for single item orders and purchases up to £500.00 for delivery to addresses within Mainland UK.

Express Delivery Available: Subject to stock availability and delivery location we are able to offer a 2 to 3 day delivery service at an additional cost from £75.00 – for more information, please contact customercare@lodge.co.uk

Special circumstances:
An additional delivery charge maybe payable for deliveries above first floor levels where a working lift is not operational or any other exceptional circumstances apply. The additional delivery charge will depend on the circumstances and will be assessed on its own merit. Please advise our staff if you have any special circumstances so we can assess whether an additional delivery charge maybe applicable at the time you place your order or as soon as possible thereafter. For prices and availability please contact customercare@lodge.co.uk

* Deliveries requiring special arrangements can sometimes be made, but will be at an additional cost to you.

Delivery times:
We will do our very best to get your purchase to you as soon as possible and will notify you of estimated delivery times in an email within 24 hours of placement of order.

• Delivery typically within 2 to 4 weeks subject to availability

We aim to deliver all orders within 28 working days. If we are unable to meet the 28-day deadline, we will proceed with your order only if you are in agreement that this is acceptable.

Storage:
Storage charges will be applied where we are obliged to retain items for a period in excess of 14 days following the first offered delivery date to you.

Packaging:
To protect the integrity of your furniture and ensure it arrives safely to your home, we exceed industry standards; pressure treated foam and crush-tested cardboard packaging provide a protective shield on all surfaces, while wooden skids on legs add structural strength during transit.

Scotland Surcharge:
There will be a surcharge of £20.00 for the following Scottish postcodes:

• PA - Paisley
• FK - Falkirk
• KY - Kirkaldy
• PH - Perth
• DD - Dundee
• AB - Aberdeen
• IV - Inverness
• KW - Kirkwall